Once your Emberly order ships, you’ll receive a tracking email with a link to follow your package. If tracking hasn’t updated for a few days, contact us and we’ll help you check what’s happening.

Delivery times depend on your location and the shipping method selected at checkout. You’ll see the estimated delivery timeframe during checkout and receive tracking once your order is on the way.

Open the shipping confirmation email from Emberly and click the tracking link. Tracking may take a little time to update after your parcel is first collected.

First check around your delivery location, mailbox, reception area, or with anyone else at your address. Carriers sometimes mark parcels as delivered shortly before they arrive. If you still can’t locate it, contact us with your order number.

Orders go into preparation right after they’re placed, so we aren’t able to change the shipping address once an order is submitted. Please double-check your address at checkout. If something goes wrong with a delivery, contact us with your order number and we’ll help.

Orders are prepared for shipment right after they’re placed, so we can’t cancel or change them once submitted. If you change your mind, you can return the kit unused within 90 days — see our refund policy.

Each kit is designed so you can start without buying supplies separately. A hoop kit includes a coordinated thread bundle, blank cotton fabric, a 6-inch wooden display hoop, embroidery needles, scissors, a heat-erasable transfer pen, a pattern template card, a digital quick reference guide and a storage box. The exact contents for each kit are listed on its product page.

The Stitch Book Kit includes pre-printed embroidery designs along with the essential tools and materials needed to work through the patterns. Check the product page for the complete current contents.

It depends on the kit. Our stitch books come with every pattern already printed on the fabric pages, so there’s nothing to trace. Our hoop kits come with blank cotton fabric, a pattern template card and a heat-erasable transfer pen: you trace the design onto the fabric before you start, and the pen lines disappear with heat once you’re done.

Our kits are designed to be as complete as possible. Any additional or optional materials will be clearly mentioned on the product page.

No. Different kits may include different patterns, designs, materials, quantities, or project styles. Always check the individual product page to see exactly what is included.

Yes. Emberly kits are created with beginners in mind. You don’t need previous embroidery experience to get started.

Start with the basic stitches and work through simpler sections first. Take your time and focus on learning one stitch at a time rather than trying to make everything perfect immediately.

No drawing needed. In the stitch books the designs are already printed for you. With a hoop kit, you simply trace the design from the template card using the transfer pen included in the box.

That’s completely normal when learning. Embroidery is a hands-on craft, and your stitches naturally improve as you practice. Your first project doesn’t need to look perfect to be worth making.

Embroidery kits contain small items and sharp needles, so younger users should stitch with appropriate adult supervision.

Trim the end of your thread cleanly and flatten it slightly before passing it through the needle eye. Using a shorter length of thread can also make stitching easier for beginners.

Try working with shorter lengths of thread and allow your needle to hang occasionally so the thread can untwist naturally.

Knots usually happen when the thread is too long, twisted, or pulled through too quickly. Shorter thread lengths and slower stitching usually help.

Please contact us with your order number and clear photos of the damaged product or packaging so our team can review the issue.

You have 90 days from your purchase date to request a return. To qualify, the kit needs to be unused, in the same condition you received it, and in its original packaging with everything that came in the box. Follow the steps in our refund policy to start your request — we review requests within 2 business days and send you return instructions. Return shipping is paid by the customer.

Contact Emberly with your order number and a short description of the issue. Photos are helpful if the product arrived damaged, incorrect, or incomplete.

Send us your order number and a photo of the item you received. We’ll review the order and help resolve the issue.

Take photos of both the packaging and the affected item before discarding anything, then contact us with your order number.

Hand washing is generally the safest option for embroidered pieces. Use cool water and handle the stitching gently. Always consider the specific fabric and thread used in your project.

Keep your project somewhere clean and dry and protect it from moisture, dust, and direct sunlight when you’re not working on it.

If needed, iron carefully from the reverse side with appropriate protection between the embroidery and the iron to avoid flattening or damaging the stitches.