Once your Emberly order ships, you’ll receive a tracking email with a link to follow your package. If tracking hasn’t updated for a few days, contact us and we’ll help you check what’s happening.

Delivery times depend on your location and the shipping method selected at checkout. You’ll see the estimated delivery timeframe during checkout and receive tracking once your order is on the way.

Open the shipping confirmation email from Emberly and click the tracking link. Tracking may take a little time to update after your parcel is first collected.

First check around your delivery location, mailbox, reception area, or with anyone else at your address. Carriers sometimes mark parcels as delivered shortly before they arrive. If you still can’t locate it, contact us with your order number.

Contact us as soon as possible after placing your order. If your order hasn’t entered fulfillment yet, we may be able to update the address. Once it has shipped, changes may no longer be possible.

If you need to make a change, contact us as quickly as possible. We’ll do our best to help before your order is processed or shipped.

Each kit is designed to give you what you need to start stitching without having to source supplies separately. The exact contents are listed on the individual product page.

The Stitch Book Kit includes pre-printed embroidery designs along with the essential tools and materials needed to work through the patterns. Check the product page for the complete current contents.

Yes. Our beginner-focused kits use pre-printed designs, so you can spend less time tracing and preparing and more time actually stitching.

Our kits are designed to be as complete as possible. Any additional or optional materials will be clearly mentioned on the product page.

No. Different kits may include different patterns, designs, materials, quantities, or project styles. Always check the individual product page to see exactly what is included.

The Stitch Book Kit is built around a larger collection of stitchable patterns, while the Stitch Sampler Beginner Kit is focused on helping beginners practice and become comfortable with embroidery techniques.

Yes. Emberly kits are created with beginners in mind. You don’t need previous embroidery experience to get started.

Start with the basic stitches and work through simpler sections first. Take your time and focus on learning one stitch at a time rather than trying to make everything perfect immediately.

No. Our pre-printed designs remove the need to draw or trace the artwork yourself.

That’s completely normal when learning. Embroidery is a hands-on craft, and your stitches naturally improve as you practice. Your first project doesn’t need to look perfect to be worth making.

Embroidery kits contain small items and sharp needles, so younger users should stitch with appropriate adult supervision.

Trim the end of your thread cleanly and flatten it slightly before passing it through the needle eye. Using a shorter length of thread can also make stitching easier for beginners.

Try working with shorter lengths of thread and allow your needle to hang occasionally so the thread can untwist naturally.

Knots usually happen when the thread is too long, twisted, or pulled through too quickly. Shorter thread lengths and slower stitching usually help.

Please contact us with your order number and clear photos of the damaged product or packaging so our team can review the issue.

Contact Emberly with your order number and a short description of the issue. Photos are helpful if the product arrived damaged, incorrect, or incomplete.

Send us your order number and a photo of the item you received. We’ll review the order and help resolve the issue.

Take photos of both the packaging and the affected item before discarding anything, then contact us with your order number.

Hand washing is generally the safest option for embroidered pieces. Use cool water and handle the stitching gently. Always consider the specific fabric and thread used in your project.

Keep your project somewhere clean and dry and protect it from moisture, dust, and direct sunlight when you’re not working on it.

If needed, iron carefully from the reverse side with appropriate protection between the embroidery and the iron to avoid flattening or damaging the stitches.